Frequently Asked Questions
Everything you need to know about BYOMA® products, orders, and our barrier-boosting mission.
Are BYOMA® products suitable for sensitive skin?
Yes, all our products are dermatologist-tested and formulated with our unique Tri-Ceramide Complex to support and repair the skin barrier, making them ideal for all skin types, including sensitive skin.
Is your packaging recyclable?
Sustainability is at our core. Our bottles are made from fully recyclable plastic, and we encourage customers to reuse their pumps or participate in our refill program where available.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link. You can use this link to monitor your delivery status in real-time.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. If you are unhappy with your purchase, please contact our support team to initiate a return or exchange.
Are BYOMA® products vegan and cruelty-free?
Absolutely. We are proud to be 100% vegan and cruelty-free. We never test on animals, and we do not use any animal-derived ingredients in our formulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.